Effective Date: February 08, 2025
Last Updated: February-08-2025
At Qd Balance ("we," "our," or "us"), operated by Women's Balance e-Clinic LLC, we prioritize the privacy and security of our users. This Privacy Policy outlines our practices for collecting, using, storing, and protecting your information when you use our fitness and wellness application.
We offer three authentication methods:
This information is used solely for account authentication and is securely stored in Firebase.
We collect:
This information is stored securely in Firebase and AWS S3, used exclusively for profile functionality within the app.
We collect the following data that you manually enter:
This data is stored securely and used solely for providing you with health insights and tracking functionality.
We process:
We collect:
We purely use this data for App functionality and do not share with anyone else
For our hormone imbalance Q&A feature, we utilize artificial intelligence (AI) services to provide informational responses:
AI Service Provider: Our hormone-related Q&A feature is powered by third-party AI services. When you ask health questions, your queries are processed by AI systems to generate informational responses. This data is handled according to our service providers' privacy policies.
Important Medical Disclaimer: The AI-powered responses are for informational purposes only and should not be considered as medical advice, diagnosis, or treatment recommendations. Always consult with qualified healthcare professionals for medical concerns. We are not responsible for any decisions made based on AI-generated responses.
For premium subscribers who access our fitness video content through our partnership with Fitness On Demand:
Third-Party Service Provider: Our premium fitness content is provided through Fitness On Demand, LLC ("FOD"). When you access premium video content, certain usage data is shared with FOD in accordance with our licensing agreement. This includes video viewing metrics, completion rates, and user engagement data necessary for service provision and billing.
Email Authentication with FOD: To provide you access to premium fitness content, we authenticate your email address with FOD's systems. This process involves sharing your email address with FOD to verify your premium subscription status and grant access to their video content library. This authentication is necessary for content delivery and ensures only authorized premium subscribers can access the exclusive fitness videos.
Content Usage Compliance: Premium fitness content provided by FOD is subject to strict usage terms. Unauthorized access, sharing, downloading, or distribution of FOD content is strictly prohibited and may result in immediate termination of access and potential legal action by Fitness On Demand, LLC. Users must comply with all content usage restrictions and licensing terms.
FOD's handling of this data is governed by their privacy policy available at https://www.fitnessondemand247.com/privacy-policy
We implement robust security measures to protect your data:
Security Disclaimer: While we employ industry-standard security measures and protocols to protect your information, no method of electronic storage or transmission over the internet is 100% secure. Despite our best efforts to protect your personal information, we cannot guarantee its absolute security. By using Qd Balance, you acknowledge and accept that data transmission and storage carries inherent risks, and we cannot be held liable for any unauthorized access, data breach, or security incidents that may occur despite our security measures.
We do not:
We only use your data for:
We may share limited data with the following service providers:
Service Provider Compliance: All third-party service providers are bound by contractual obligations to protect your data and use it only for the specified purposes. They are prohibited from using your data for their own marketing or commercial purposes.
We request access to your device's photo library for the following purposes:
We require internet access to:
Note: We only access photos you explicitly select through the app's interface. All selected images are securely stored in our Firebase and AWS S3 servers. We do not scan, analyze, or use your entire photo library. You are responsible for any data charges incurred while using internet-dependent features.
For premium subscriptions:
Premium subscribers gain access to exclusive fitness content provided through our partnership with Fitness On Demand. Your subscription status and usage data for premium content is tracked and may be shared with our content partners for:
You have the right to:
When you delete your account, we permanently remove:
Data Retention After Deletion:
Our service is not intended for users under the age of 13. We do not knowingly collect or maintain information from children under 13 years of age. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information as quickly as possible.
We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. Users will be notified of significant changes through the app. Continued use of the app after updates constitutes acceptance of the revised policy.
To maintain a safe and appropriate environment for all users, we employ content moderation technologies:
Note: By using our image upload features, you consent to having your images processed by our automated content moderation system. This system is designed to protect all users and ensure compliance with our community standards.
Refunds are handled according to the policies of your respective app store:
Important: Before purchasing any subscription, please review the terms and refund policies of your app store. Subscription management and cancellations are handled through your app store account settings.
You have the right to request partial or complete deletion of your data. Here's how you can make these requests:
Note: Some data may need to be retained for legal, tax, or operational purposes including subscription records, payment history, and aggregated analytics data. We will clearly communicate any such requirements when processing your deletion request.
Your data may be transferred to and processed in countries other than your country of residence, including the United States where our servers and third-party service providers are located. These countries may have different data protection laws than your country. We ensure appropriate safeguards are in place to protect your data during international transfers.
We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). We will notify you of such disclosures unless prohibited by law.
Users who access premium fitness content through our partnership with Fitness On Demand must comply with the following restrictions:
Warning: Unauthorized use, sharing, downloading, or distribution of premium fitness content may result in:
By accessing premium content, you acknowledge and agree to comply with all usage restrictions and accept responsibility for any violations.
Regarding AI-powered health consultations using Claude API:
For privacy-related questions, data deletion requests, or concerns, contact us at:
Women's Balance e-Clinic LLC
Email: tayab.dev1@gmail.com
Address: 66 W Flagler St. STE 900, Miami, FL 33130, USA
Phone: (786) 518-8097